PC Crafts

DELIVERY We use Royal Mail for delivery of the items you have ordered. So postage and packing will need to be in line with Royal Mail charges. We will offer free delivery if order totals £35 or more. We aim to post all orders within 5 days of receiving your order and payment. If we have been very busy and your item needs to be crafted to fulfil your order - we will communicate with you throughout and keep you updated about the dispatch date. TERMS AND CONDITIONS OF USING THE WEBSITE PC Crafts Ltd logo and any other designs may be subject to copyright. Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to the use of the website and our provision of a service to you, as the customer. Using or accessing this website indicates your acceptance of PC Crafts terms and conditions. These Terms and Conditions are written and maintained by PC Crafts who reserve the right to update terms and conditions as required. PRICES AND VAT PC Crafts Ltd reserves the right to amend prices at any time in line with the cost of materials or postage, and can make corrections as necessary. Prices are shown inclusive of VAT at the current rate. PRODUCT AVAILABILITY All goods are subject to availability - while all efforts are made to ensure that the stock levels are correct on the website, in busy periods this may be an estimate only. If stocks do fall below then PC Crafts will contact the customer and inform them of a dispatch date if the item has to be personally made to fulfil the order. DESCRIPTION OF GOODS PC Crafts Ltd take every care to describe and illustrate the products as accurately as possible. As noted in each item description, the colours of glass can be very individual so actual colours of finished pieces may vary slightly. CANCELLING AN ORDER OR PROCESSING A RETURN - this is your Right of Withdrawal CANCELLED ORDERS You have the right to cancel your order at any time prior to your goods being dispatched. Under the Consumer Contract Regulations 2014, you have up until 14 days after payment to cancel an order. You can cancel your order prior to processing for shipment and we will refund the full cost of the order, including any shipping costs if prior to dispatch. So that you are aware of the dispatch - you will be notified via email. However, we aim to process orders of ready made items as quickly and efficiently as possible (often this is within 24 - 48 hours)- so we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. So we advise that you call our Customer Services immediately on 07762025681 or 07787421247 or email admin@pccrafts.co.uk to notify us of a cancellation request. Orders that have been dispatched can still be cancelled. If the order has been dispatched, then the cost of the delivery will be deducted from and offset against the refund. The customer will also be responsible for return postage. If you arrange return of a cancelled order (at your own cost for postage) ,upon receipt of items, we will refund you in full - however you will be responsible for the original postage costs. All returns made, due to a change of mind, must be in its original undamaged packaging, ready for re sale. Unfortunately we are unable to give a refund on special orders that may have been made to meet personal requests or commissioned pieces that would be hard to resell. When returning products please include your name, and customer order number with the items – this information must be shown on the outside of the package. Please contact us prior to a return of goods. 07762025681 07787421247 admin@pccrafts.co.uk We recommend any returns are made, using a trackable shipping service, as no responsibility will be held by PC Crafts if your return does not make its way safely back to us. Once the full order has been received back in its original packaging and unopened, we will then issue a full refund.